Product Support Services – CREATIVE

Innovative Product Support Services For Rail OEM

creative — Wed, 26 May 2021 09:51:47 +0000

Learn How CREATIVE Provided Innovative Product Support Services to Rail OEM

Client:

Global Infrastructure Asset Solutions Provider

Industry:

Mass Transit

Services:

Total Cost Out, Benchmarking, Value Engineering, Global Sourcing, Obsolescence Management and Pre/Post Launch Support

Project Background

The objective of our long-term partnership was to provide innovative product support services to our customer so that they could focus exclusively on their core rail OEM business. In addition to this objective, our customer was very focused on improving performance using state-of-the-art technologies, achieving significant cost savings and substantially compressed timelines for the deliverables.

Our Scope

Total Cost Out Through Engineering Expertise, Value Engineering And Global Sourcing
Benchmarking Through Tear Down, Feature Analysis and Cost Estimates Against Market Leaders
Value Engineering Through Should Costing and a Road Map to Achieve Target Cost
Global Sourcing Including Supplier Evaluation, Product And Supplier Transition And Quality Management
Obsolescence Management By Taking Charge Of Legacy Product Portfolio, Assessing Component Availability And Forecasting Risks
Pre/Post Launch Support Including Engineering Intensive Interactive Online Catalogs and Installation, Service, Operator Training and Spare Parts Manuals

What we did

Our customer’s strategic intent was to focus on their core business and have us independently manage their product services portfolio. We established an offshore development center for our customer with six different program managers independently managing six different focus areas: total cost out, benchmarking, value engineering, global sourcing, obsolescence management and pre/post launch support. Each one of these groups featured a unique combination of capability, competency and capacity to address all our customer’s requirements. We went through a structured knowledge transition process from our customer to our ODC. Once the delivery processes were mature, we were able to deliver our customer 50% in cost savings and 45% reduction in calendar time for our deliveries.

Cost savings

50%

Calendar time savings

45%

Few words from our client

CREATIVE has provided us a full spectrum of product support services with high performance and competitive costs. By partnering with them we have been able to deploy our resources to focus on our core business to reimagine new products for a very competitive global marketplace. CREATIVE is dedicated to continuous improvement and their prompt and professional response to our team and the value they generate for us will be driving our tight knit relationship for the long term expanded relationship into the future.

Vice President

Engineering and Connected Assets

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Integrated Support Services For Hitech Products

creative — Wed, 26 May 2021 09:44:33 +0000

Learn How CREATIVE Provided Support Services for Integrated Mechanical, Electrical, Embedded and Software Engineering For Hitech Products

Client:

Global OEM

Industry:

Hitech

Services:

Product Design, Electrical, Embedded Systems, VA/VE, Global Sourcing, Data Analytics, Cloud Enablement and Application Software

Project Background

Support services for integrated mechanical, electrical, embedded and software engineering for hitech products through our customer’s engineering request tracking system. Typical activities included engineering change management, first article inspection issues, field service support requests, obsolete part issues, pre / post launch support and dynamically assigned short and long-term requests for PCB designs, ECAD, board modifications, testing and application support.

Our Scope

Red Line, ICD Drawing, BOM Updates
3D Models, NPD, Manufacturing Drawings
PCB Design Modifications
ECAD Library Creation and Validation
Supply Chain Stock and Price Monitoring
Mother Board Changes and Creation of Daughter Boards
Software and Hardware Testing
Enhancement of Legacy Application Software Systems, Analysis, Design and Implementation of Maintenance Changes
Mobile Apps, Cloud Enablement and Migration

What we did

Our engineering support center for our customer was focused on services for integrated mechanical, electrical, embedded and software engineering for hitech products. The tickets were created from six global locations by a diverse team that included NPD team, field engineers and technicians, software developers, testing and purchasing. Our SLAs were very clearly defined upfront for simple and complex tasks and our service evaluation metrics included number of tickets resolved, quality of deliverables and the time trend on ticket resolution. Our tremendous success in this relationship was largely built upon proper selection and induction of our engineers' establishment of robust processes, operational excellence and our ability to archive and pervasively reuse lessons learnt.

Cost savings

55%

Calendar time savings

50%

Few words from our client

We have been very impressed with CREATIVE’S delivery team and the personal commitment and involvement of their top management to make our relationship a great success. The passion and responsiveness of the team exemplifies the company’s “Can Do” spirit. We very much like their feedback and transparency which enables both parties to learn and grow together. CREATIVE has been able to successfully take a lot of mundane and routine activities off our platter and delivered flawless performance at over 50% cost and time savings. We are thrilled to be strategically partnered with them for the foreseeable future.

Executive Vice President

Business Strategy

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50% Cost Reduction Of Mass Transit Video Reader

creative — Wed, 26 May 2021 09:36:19 +0000

Learn How CREATIVE Re-Designed Mass Transit Video Reader for 50% Cost Reduction

Client:

Global Mobility Solutions OEM

Industry:

Mass Transit

Services:

Product Design, Embedded Systems, VA/VE, Data Analytics, Global Sourcing.

Project Background

Development and re-design of industrial grade mass transit video reader for 50% cost reduction by using an integrated approach combining robust product development methodologies, value engineering, value analysis, global sourcing and the latest Next-Gen technologies.

Our Scope

Study of Functional, Assembly, Safety and Anti-Theft Requirements
Cost Estimation of Legacy Video Reader by Vendors
Idea Generation, Review and Selection
DFM / DFA Study of Selected Ideas
Mechanical, Electrical, Optical, Microcontroller Board and Software Design
Detailed Should Costing and Value Engineering for New Components and Assembly and Cost Estimation for Bought Out Items Including PCBs, Cables and Enclosures
Prototype Fabrication, Testing and Validation of New Video Reader
Manufacturing Assembly and Testing of Prototypes

What we did

This redesign of the mass transit video reader was led by our VA/VE program managers due to the very demanding requirements from our customer for a 50% cost reduction. Our delivery team was composed of specialists in the areas of product design, embedded systems, optics, software development, VA/VE, data analytics and global sourcing. The redesign effort was concurrently supported by should costing analysis in order to provide the program managers a real time view of target achievement. We successfully completed the prototyping, testing and validation of the video reader and provided our customer savings of $425, well over their 50% target.

Innovation rating

9.5/10

Calendar time savings

45%

Few words from our client

We have been partnered with CREATIVE for a long time and they regularly continue to surprise us with new value additions and contributions. They are exceptionally good at putting together multidisciplinary teams to focus on our business challenges and once the high-level objectives on our projects are clear they take charge of the project and run with it. CREATIVE’s contribution on the video reader redesign and cost reduction project were truly outstanding and they made our product line very competitive in this very niche market. We are looking forward to having CREATIVE as our preferred partner for the long haul.

Vice President

Mass Transit Solutions

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